Care & Returns


- Warranty - 

Cluse Watches: 

All CLUSE watches are guaranteed to be genuine, brand new, in original condition and are delivered with the complete brand packaging. There is a 24 month warranty for all CLUSE watches from the date of purchase against manufacturing defects. The guarantee does not cover batteries, leather straps, bracelets, crystals or cases or any damages to the watch caused by accidents, misuse, neglect, careless handling or unauthorised tampering as well as normal wear and tear or ageing.

Nicole Fendel Jewellery:

Our Warranty does not cover damage resulting from: accidents, mishandling, abusive knocks, normal wear and tear, ageing and natural tarnishing.

 

- Care - 

Nicole Fendel Jewellery:

  • Avoid contact with liquids and chemicals (i.e. perfume, sea water, sweat, moisturiser and chlorine). Consistent contact with these liquids will damage your piece of jewellery over time.
  • Do not expose your jewellery to humidity (bathrooms and sunrooms) and ensure it is not stored in direct sunlight.
  • To ensure your earrings do not fall out, gently squeeze the earring hooks together once they are in the ear.
  • Polish your jewellery regularly with the polishing bag provided, especially after wear in hot, humid or wet environments.

 

- Refunds & Returns - 

We do not offer exchanges or refunds for change of mind. 
Refunds are only issued if your purchase is received damaged or faulty. If you believe that you have received a faulty or incorrect product please email boholuxe@outlook.com with a photo of the product for assessment. All products are checked before being sent. Items must be returned in original packaging. A refund for the product and postage will be issued after receiving the item and an assessment has been carried out. 
Boho Luxe Trader cannot accept responsibility for any items that are misplaced during post transit. It is for this reason that we highly recommend you use insured registered post via Australia Post. 
Returns must be made to: 
Boho Luxe Trader 
Shop 4, 17-19 Stockton Street,  
Nelson Bay NSW 2315